DELIVERY & RETURNS
UK, Channel Islands & Northern Ireland orders - will be sent by 1st class Royal Mail or alternative courier and will be charged at:
STANDARD UK Delivery are charged at £2.99 (Inc VAT) per order & are sent by Royal Mail 1st Class Post
URGENT UK Delivery are charged at £7.99 (inc VAT) per item (please contact us to confirm timescales of delivery for urgent items?)
TEMPORARILY SUSPENDED Republic of Ireland will be sent by Royal Mail International Signed For or by alternative courier and will be charged at £9.99 per item.
TEMPORARILY SUSPENDED International orders will be sent by Royal Mail International Signed For or by alternative courier and will be charged at £12.99 per item.
Individual timescales for despatch can be found on all product pages. (UK) delivery is by Royal Mail 1st class post and parcels should arrive in 1 -2 working day once they have been despatched.
TEMPORARILY SUSPENDED INTERNATIONAL DELIVERY
International orders are sent by Royal mail airsure and arrival times will vary dependent on the country of receipt on average this take 5 – 10 working days.
Most of our orders will be despatched within 1 - 2 days however a selection of our products are hand made and may take up to 14 days to be despatched. Each product has an estimated time of delivery beside each product to help you, If there is any delay in your order arriving please contact us and we will check this for you.
NEXT DAY DELIVERY* UK only
IN A RUSH???? many of our products can be sent next day however to make sure they arrive on time please first contact us by e-mail or call 01506 467 857 with the product name and the date you require this to be delivered to ensure we can meet your time scale.
Parcels which are not delivered or are late are the responsibility of the carrier and not of Aye Do as this is outwith our control.
Most parcels require a signature when they are delivered and it is not standard practice for these to be left with a neighbour or placed somewhere without a signature. If you are unable to sign for your package items sent by Royal mail will be held at your local sorting office. Recorded Delivery items will be held for 7 days. Special Delivery & International Signed For will be held for 3 weeks after which time it will be returned to Aye Do. Alternative couriers will leave a relevant card that will inform you of how to have your parcel re-delivered and how long the item will be held before returning to Aye Do.
We suggest that before placing urgent orders contact us by e-mail or call 01506 467 857 to ensure we can meet your time scale.
To ensure a speedy delivery some products may arrive in separate packages depending on items ordered.
We do not take responsibility for late or non-delivery due to factors outside our control.
Most packages will require a signature on delivery.
If you are unable to sign for your package items sent by Royal mail will be held at your local sorting office. Recorded Delivery items will be held for 7 days. Special Delivery & International Signed For will be held for 3 weeks after which time it will be returned to Aye Do. Alternative couriers will leave a relevant card that will inform you of how to have your parcel re-delivered and how long the item will be held before returning to Aye Do.
If a package has been returned to Aye Do because delivery was not possible the cost of re-sending the package will be the responsibility of the customer.
At Aye Do our aim is always to exceed your expectations and ensure that you are fully satisfied with the quality of our products and the standard of our customer service. If, however, you receive goods from us that do not meet your expectations for whatever reason, you can return them to us in an unused and resalable condition within 7 days of receipt for a refund or exchange.
PERSONALISED ITEM RETURNS
We regret that we cannot offer returns on unwanted items that have been personalised. This is in line with Long Distance Selling Regulations governing the sale of personalised products.
Please note that some products are non-refundable due to hygiene a food regulations (e.g. personalised gifts, food, bath and beauty products).
Please contact us if you are returning your order, by email contact us by e-mail or call 01506 467 857 and we will inform you of the address to return the goods to.
We recommend that you either obtain a free 'Certificate of Posting' from the Post Office, or send your goods by Recorded Delivery. Where possible please use the original packaging and carefully pack items to prevent damage in transit. Aye Do Ltd respectfully advises that the goods remain your responsibility until we signed for them at the returns address. As such we cannot accept responsibility for returns lost or damaged in the post.
Delivery charges, return postage and gift boxes/wrapping/gift message charges are non refundable unless the goods are faulty.